Refund policy and booking terms

REFUND POLICY At Mandarin with Danak, we are committed to providing quality language-learning experiences. Please note our refund conditions: 1. All payments must be made before the commencement of a class. 2. Payments made for a booked class are non-refundable once the class has commenced. 3. If a student wishes to cancel a booking, they must notify us at least 24 hours before the scheduled class. 4. Refund requests arising from exceptional circumstances will be reviewed on a case-by-case basis. 5. If Mandarin with Danak cancels a scheduled class and cannot arrange a suitable replacement, the student will receive a full refund. We appreciate your understanding and cooperation.

BOOKING TERMS AND CONDITIONS Thank you for choosing Mandarin with Danak! Before booking a class, please read the following terms: 1. Booking Confirmation: Your booking is confirmed once payment has been successfully received. 2. Class Schedule: Students are expected to attend classes at their selected dates and times. 3. Punctuality: Students are encouraged to join classes on time. Late arrivals will not automatically result in an extension of the scheduled class. 4. Rescheduling: Requests to reschedule a class must be communicated at least 24 hours in advance and are subject to availability. 5. Missed Classes: Failure to attend a scheduled class without prior notice will be treated as a missed session. 6. Learning Materials: Relevant learning materials will be provided where applicable. 7. Online Classes: Students are responsible for ensuring they have a stable internet connection and the necessary devices to participate. 8. Communication: All booking enquiries, cancellations and rescheduling requests should be communicated through our official contact channel. By completing a booking, you acknowledge and agree to these terms.